Refund Policy
Last updated: October 14, 2026
This Policy explains how to request a refund for FollowHype, offered by 35.239.486 MATHEUS WILLIAN FERREIRA DE OLIVEIRA, CNPJ (Brazilian company ID) 35.239.486/0001-08.
1. 7-day right to cancel
You may cancel your purchase within 7 calendar days from the purchase date, no questions asked, as provided in Article 49 of the Brazilian Consumer Protection Code (Law No. 8,078/1990). In this case, the full amount paid is refunded.
2. Product not delivered
If access to the material is not granted within 24 hours after payment confirmation, and support does not resolve the issue, you are entitled to a full refund of the amount paid, even after the 7-day period.
3. How to request a refund
Send an email to supportfollowhype@gmail.com including:
- your full name;
- the email address used for the purchase;
- your order number (found in the purchase confirmation email).
4. Response time
Requests are answered within 2 business days of receiving your email. Once approved, the refund is requested from the company that processed the payment, and access to the material is closed.
5. How you get your money back
- Credit card: the refund appears within up to 2 billing statements, depending on your card's closing date and your card issuer's rules.
- Other payment methods: the amount is returned within up to 10 business days, according to the payment processor's rules.
The refund is made in US dollars. If your card is in another currency, the final amount may vary due to exchange rates applied by your bank.
6. Before filing a dispute with your bank
Please contact support first at supportfollowhype@gmail.com. A refund handled by support is usually faster than a dispute or chargeback with your bank or card issuer, and keeps your request from being under review for longer.